AI-Powered Call Analyzer
AI-Powered Business Intelligence / Call Analysis
Product Strategy & Workflow Design, Backend Development & Cloud Integration, AI-Powered Transcription & NLP Analysis, Call Recording Management, CRM Integration & Reporting
4 Specialists
Results
80
%
90
%
70
%
About the project
The client
The client required a system to analyze customer calls and extract meaningful insights to help sales teams convert more quality leads. Traditional methods of manual call review were slow, inconsistent, and resource-intensive.
Project background
Sales teams often miss opportunities to act on insights from customer conversations due to the high volume of calls and lack of real-time analysis. The goal of this project was to leverage AI and cloud services to automatically transcribe, analyze, and extract actionable intelligence from calls, enabling smarter decision-making and improved customer engagement.
Challenges FAced
High volume of audio calls requiring accurate transcription.
Need to extract actionable insights such as action items and lead quality.
Integration with CRM systems to feed insights into daily workflows.
Ensuring secure storage of sensitive call data.
Delivering summaries and insights in a clear, concise format.
Carpe Diem's Mission
Taking into account the project’s background, our mission was to build a powerful AI-driven call analysis platform capable of automating transcription and extracting valuable insights from customer conversations.
Design and implement a scalable backend architecture capable of handling large volumes of audio data.
Develop an automated transcription system to convert audio calls into searchable text.
Integrate NLP analysis to generate summaries, identify action items, and evaluate lead quality.
Ensure secure storage and management of call recordings and transcripts.
Integrate insights with CRM systems to streamline sales workflows.
"Just wanted to shoot you a message and say that you have put together a great team. This is the best group I have ever worked with over my 17 years of working from home full time."
The goals
The AI-Powered Call Analyzer aims to help businesses unlock the full value of customer conversations by automating analysis and improving sales decision-making.
Centralize storage and management of all customer calls in a single platform.
Automatically convert audio recordings into accurate, searchable transcripts.
Generate AI-powered summaries, action items, and lead quality insights.
Enable seamless integration with CRM systems to improve sales workflows.
Provide secure and scalable storage for call logs and analytics.
THE Solution
Businesses can upload or automatically record customer calls within the platform, ensuring all conversations are stored in a centralized and secure system.
Audio recordings are automatically transcribed using AWS Transcribe, converting calls into accurate and searchable text.
AI-powered NLP analysis via AWS Comprehend extracts key insights such as action items, sentiment, and lead quality indicators.
All call data, transcripts, and insights are securely stored in a centralized database for easy retrieval and analysis.
The platform integrates directly with CRM systems, feeding insights and recommendations into the sales workflow to improve follow-ups and lead prioritization.
This solution significantly reduces manual call review time while enabling sales teams to focus on high-value opportunities.
THE MAIN FEATURE
Centralized storage and management of all customer calls, allowing teams to easily retrieve and review conversations.
Convert recorded calls into accurate, time-stamped text for easy search and analysis.
AI-generated summaries highlight key discussion points and recommended next steps for sales teams.
Analyze call content to identify high-potential leads and prioritize sales engagement.
Automatically push insights and call summaries into CRM systems to streamline workflows and improve collaboration.
Features
User
Secure user authentication
Profile management
Upload call recordings
AI transcripts & summaries
Transcript search
Follow-up notifications
Events
Call insights overview
Action item tracking
Call activity timeline
High-value lead alerts
Business
Business account management
Centralized call storage
AI lead analysis
CRM integration for automated workflows
Performance analytics
Admin authentication
User management and reporting
Businesses management and reporting
Event management and reporting
Transactions
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WHAT OUR CLIENTS
SAY ABOUT US
Director - Business Launch Pro
"Just wanted to shoot you a message and say that you have put together a great team. This is the best group I have ever worked with over my 17 years of working from home full time."
Director - Trend Lab
“Your team is wonderful to work with! I got say even with some hurdles we've had, they are very communicative and having a problem solving mentally, and not to mention very polite and professional.”
Founder at Scale to Sale Consulting
"If you are looking for software, Carpe Diem is a game-changer. This is coming from someone who has never successfully implemented a tool and has been a solopreneur for 5+ years now."
Partner - Heart Of America Window Cleaning
"We just hit an amazing milestone for Code Needs Janitorial. That's incredible! Well done, team! Haha, he was so excited and wanted to thank everyone. He’s even wondering if we can slow things down a bit!"
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